Last updated: 1/15/2024
Jason Murtha provides a subscription-based web services and development service. These Terms and Conditions ("Terms") govern your (“Client” or “Member”) use of our subscription services ("Service"). Please read them carefully.
Cancelling your monthly website services with Jason Murtha is done in the self-service client portal, which can be found at this link. Cancelling can be done at at time and there is no required notice period for cancellation. Subscriptions automatically renew each month. To prevent billing for the next cycle, cancellation must occur before the renewal date. By default, the subscription will continue until the end of the billing period at which point work will cease. If you cancel and would like work to end immediately, please contact me at email@example.com.
Pausing must be initiated with an email to firstname.lastname@example.org. Subscriptions automatically renew each month. To prevent billing for the next cycle, cancellation must occur before the renewal date. By default, the subscription will continue until the end of the billing period at which point work will cease. If you cancel and would like work to end immediately, please contact me at email@example.com.
Refunds must be explicitly requested by the client. We reserve the right to deny refund requests at our discretion, without notice or liability to the client. Refunds are assessed on a case-by-case basis. If a refund is granted, a fee of 25% of the remaining billing period will be applied.
We take the security of your payment information seriously. To ensure the highest level of security, we do not directly process or store any payment card details. Instead, we use Stripe's hosted payment form for all transactions. Stripe is a leading online payment solution known for its advanced security measures and compliance with the highest industry standards. We continuously monitor our systems and processes to align with best practices and provide you with a secure and reliable payment experience.
We strive to deliver the highest quality services to our clients. However, we understand that disputes may occasionally arise. Our Dispute Resolution Policy is designed to provide a clear and fair process for handling any disputes related to our services or transactions.
This policy applies to all our clients and covers disputes related to our services, including but not limited to service quality, billing, and delivery.
Steps for Resolving Disputes:
Notification of Dispute: If you have a concern or dispute, we encourage you to first contact us at firstname.lastname@example.org Please provide a detailed description of the issue, including any relevant documentation.
Acknowledgment of Dispute: Upon receiving your dispute notification, our team will acknowledge receipt within 3 business days and begin an initial review.
Investigation: We will conduct a thorough investigation of the dispute. This may involve gathering additional information from you and any other relevant parties.
Resolution Attempts: After the investigation, we will attempt to resolve the dispute amicably. This may include offering a solution such as a service redo, refund, credit, or other compensatory measures.
Timeframe for Resolution: We aim to resolve all disputes within 10 business days from the date of acknowledgment.
Final Decision: If a resolution is reached, we will provide you with a written summary of the outcome. If no agreement can be reached, we will provide a final decision in writing, explaining the reasons for our decision.
Nothing in this policy prevents either party from seeking legal remedies if the dispute cannot be resolved through our internal process.
If you have any questions, contact Jason Murtha at email@example.com